AC went out Monday. Called JC Energy Solutions and spoke with someone right away. They scheduled me for first thing the next day. The techs were on time, friendly, and professional. They diagnosed and repaired the issue fairly quickly without any problems. Unfortunately, the next day, an identical issue represented itself. Although the issue looked the same, it was a different cause. As someone who’s worked in auto repair, home improvement, and customer service in general, I know these things can happen. What sets JCES apart is how they handle them. They were empathetic and apologetic that there was still an issue. They got one of their top guys to come back out first thing the next day and gave a credit for missing one of the causes. They replaced the part no problem and double checked everything was good to go. If you need responsive, professional, friendly, and great value service, I 10/10 recommend JCES!
Gabe Rodriguez
Aug 04, 2022